Due to the overwhelming response we’ve had from our guests over the holiday period, we’re currently experiencing shipping delays and are working to get your orders to you as fast as possible. If you have any further questions, please contact our Guest Experience team here.
*Enjoy FREE SHIPPING over $50.
**Standard shipping for $9.95 AUD. Most domestic orders are dispatched within 48 hours. Please allow up to 7 business days for standard delivery depending upon the time of purchase and your delivery address.
***Express shipping for $14.95 AUD. Most express orders are dispatched within 48 hours. Please allow up to 4 business days, depending upon the time of purchase and your delivery address.
Please note: All Australian orders are dispatched from Melbourne, Australia. During sale and holiday periods, delivery may take longer than the estimated timeframes above. Please allow an extra 1-2 business days for delivery of all monogramming orders. If you live in WA, NT, certain areas of QLD or remote rural areas, you may need to allow a few extra days for postage. To find out more about postage to your state, click here.
If you have any questions about delivery, take a look at our FAQ below or contact us.
Do you ship internationally?
Yes. Please contact us to discuss.
Can I enter my address in a language other than English?
We encourage you to enter your shipping address in English. This can avoid delays with your order, and ensures that your order is delivered correctly.
When I log into my account, my order says ‘processing’. What does this mean?
This means we’re busy packaging your order and preparing it for dispatch.
How long does it take to process an order?
Once your order has been placed it may take up to 48 hours for your order to be dispatched. If you place an order on a weekend, your order should be processed the following business day. Please allow an extra 1-2 business days for delivery of all monogramming orders. Please note this can take longer during sale or busy periods.
My order is ‘complete’ when I log into my account, but I still haven’t received my parcel. Why?
When your order is ‘complete’, it means your order is being scheduled for dispatch from our warehouse. You should also receive an email notification letting you know your order is on it’s way.
How can I track my order?
When your order is dispatched, we’ll send you an email to let you know. You’ll receive another email shortly after from Australia Post with your tracking information which you can use to follow your parcel’s journey. You can track your parcel on the Australia Post website here and you will also be sent updates about your delivery via Australia Post. You can unsubscribe from these emails at any time via the link in the email or through managing your MyPost account. Please allow up to 24 hours from receiving the dispatch email for your tracking information.
Do I need to be home to sign for my parcel?
Yes. We want to make sure your order gets to you safe and sound, so someone will need to be home to sign for your parcel. We’d recommend selecting a business address to make sure someone is available.
If you're not home and Australia Post determine there is a safe place for the parcel to be left on the premises, they’ll leave it there and take a photo of the parcel as proof that it was delivered safely. If there’s no safe place, a card will be left as normal – and the parcel will be awaiting collection at a nearby Post Office to sign for. Unfortunately we cannot be held responsible for any lost or stolen parcels.
Can I change my shipping address?
If your order has not yet been dispatched, please call us on +61 0419 102 203 or email us at email@example.com with your order number and the new address. It may not always be possible, however, we’ll try our best to update your shipping address.
If you have any further questions about Australian delivery please feel to contact us.